We charge a one-hour minimum callout fee and thereafter in 20 minutes units.
Works can be quoted for, on a fixed price, this price will be confirmed by the engineer before works begin.
* Boiler Servicing. Parts are chargeable if found to be unserviceable during inspection. Our engineers will never start additional works without confirming customer is happy with additional charges.
Requested Estimates will be provided by engineer before work commences.
Fixed price quotations are available for breakdowns on request.
Parts. We purchase our parts from our suppliers at trade cost and charge a 20% mark up plus VAT. We use our supplier as we find them to be well stocked and reliable and if not in stock can usually source next day. Prices including our mark up are usually still lower than the recommended RRP. We are happy for our customers to source and purchase their own parts but please be aware we will not warrantee the works for those parts.
We do not charge for our time to source and collect parts required, costs for this is covered with our mark up.
Invoicing & Payments. Your invoice will be emailed to you on completion of works and is to be paid on receipt, Our preferred method of payment is bank transfer, however all other methods, cash, debit/credit cards and are accepted upon request. We unfortunately do not accept cheques.